Gaming is for fun — not for stress. 299bwt wants you to always play in a healthy, safe, and enjoyable way. Responsible gaming is part of who we are.
Online betting and gaming is a form of entertainment — just like watching a movie or playing cricket. Responsible Gaming It means keeping it as entertainment — not using it as a way to solve life's problems.
At 299bwt, we believe the game is truly enjoyable only when a player knows their limits, sticks to a budget, and plays for fun. Playing under financial pressure or emotional stress never leads to good outcomes.
That's why we're more than just a gaming platform — we're here for you. Responsible Gaming To make that happen, we have a range of tools, expert support, and transparent policies in place.
🎯 Keep in mind: betting is entertainment, not a source of income. Only bet what you can afford to lose.
Set a fixed budget — daily, weekly, or monthly — and stick to it.
Playing for hours on end isn't healthy. Set a time limit for each session.
Chasing losses with bigger bets is never the answer. If you're on a losing streak, take a break.
Don't play when you're stressed or feeling low. Play when you're in a good headspace and feeling calm.
299bwt gives you five powerful tools to keep you in control
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. If you want to increase it, a 7-day waiting period applies.
Daily Limit Weekly Limit Monthly LimitDecide in advance how long you'll play. When the time is up, 299bwt will automatically send you an alert. Keep session reminders on to build healthier habits.
Session Timer Reminder Automatic NotificationsUse self-exclusion to take a break from the platform for a set period. You can choose any duration from 1 week up to 5 years. During this time, login will be completely disabled.
1 Week 1 Month 6 Months PermanentYour account will automatically lock once you reach a set loss amount. This tool protects you from unexpected large losses and helps you stay within your budget.
Daily Loss Limit Auto Lock Budget ProtectionIf you feel like you need a break, activate a cooling-off period. You can pause for anywhere between 24 hours and 6 weeks. Your account stays active during this time, but betting will be disabled.
24 Hours 1 Week 6 WeeksView your gaming history, total spend, and win/loss record at any time. Understanding your patterns makes it easier to stay in control. Weekly and monthly reports are sent directly to your email.
Detailed Report Spending Analysis Email UpdatesEnable these features in just a few clicks from your account
Log in with your registered mobile number and password.
Click your name in the top right corner and select "Account Settings".
Find the "Responsible Gaming" section in the Settings menu and click on it.
Set a deposit limit, session timer, loss limit, or self-exclusion — whatever works best for you.
Confirm changes via SMS or email OTP. Changes take effect immediately.
If you're struggling to control your gaming, reach out to us right away. Our trained support team is always ready to help — completely free and confidential.
If you're noticing any of the signs below, it may be time to take stock. There's no shame in it — reaching out is the smart thing to do.
Continuing to play after your set budget runs out, or borrowing money to keep playing.
Repeatedly chasing losses by placing bigger bets after a loss.
Prioritizing betting over family, friends, or work.
Placing bets without your family's knowledge, hiding it, or lying about it.
Feeling irritable, restless, or in a bad mood when not playing.
Staying up late to bet, or lying awake with betting on your mind.
Keep the following questions in mind and see which ones apply to you.
If you answered "Yes" to 3 or more questions, consider seeking support.
⚠️ If more than 3 of these apply to you, please reach out to support@299bwt.com or activate self-exclusion. We're here to help — free of charge.
Both our in-house team and external support services are available to help you with gaming-related concerns
Talk to our expert team in Bengali, 24 hours a day, 7 days a week. Full confidentiality guaranteed.
Start ChatEmail us with a detailed description of your issue. You'll receive a thorough response within 24 hours.
Email UsIf you want to take a break right now, activate self-exclusion directly from your account.
Activate Now| Organization Name | Type of Service | Contact | Schedule |
|---|---|---|---|
| Listening | Mental Health Helpline | 01779-554391 | 6:00 PM – 10:00 PM |
| National Mental Health Helpline | Advice & Support | 16789 | 24/7 |
| 299bwt Support Team | Gaming Limits, Exclusion & Advice | Support@299bwt.com | 24/7 |
| 299bwt Live Chat | Instant Bengali Support | Chat icon on the platform | 24/7 |
💚 Asking for help takes courage. You're not alone — 299bwt is always here for you.
Your Top Responsible Gaming Questions Answered
Join 299bwt — where fun and safety go hand in hand. Sign up today and enjoy all the benefits of responsible gaming.